Shipping & Return

Delivery by TLHP


All shipping done by our company is sent with Incoterm DAP* (except contrary indication trough a custom made quotation) and delivery against signature, except special case or contrary indication ou offre sur mesure the transfer of responsibility is upon signing the delivery borderau.


*DAP = Delivered At Place


The order shipped by TLHP are subject of one or more tracking number the follow the delivery online (when the carrier offers this service). Some delivery mode has no tracking online (big freight, Delivery by courier... etc).
The tracking number is communicated as soon as the order is shipped. You must wait some hours to get the tracking online works.


All the time announced in the table below are shown in business days, it means out of holidays and week-ends


The delivery of your order is a complemntary service of your order, we don't get profit on transport cost. The transport cost are invoiced following carrier pricelist, including packing cost and order management. This working method allows us to ship everywhere with a loyal shipping cost and a good delivery service (adapted to your order).

In order to offer a good delivery service we have choosen some carriers as follow, with prices re-negociated regulary to keep competitve transport cost.



Table of proposed shipping solutions :

Name
Method
Destination / Format / Way
Hour limit**
Key strengths
Laposte Delivery by France post (Laposte / Colissimo)
Tracking page
Colissimo at home International, carton box 11AM Very nice cost for small order

Colissimo Delivery Point : currently not available

Austria, Belgium, Germany, France, Irland, Italy, Luxembourg, Netherlands, Portugal, Spain, Switzerland, United Kingdom Tracking by SMS and email
Geodis Delivery by Geodis
Tracking page
Messagerie France

France

Heavy weight for France
DHL Delivery by DHL
Tracking page
Economy Express EU Area, by air, carton box Fast event if economic
Express International, by air, carton box The professionnal Express shipping servic
Express EU Area, by road, pallet Reliable and affordable solution for heavy orders
DPD Delivery by DPD
Tracking page
Pickup point France, carton box Cost effective with volumetric orders
Predict
Europe EU Area, carton box
Chronopost Delivery by Chronopost
Tracking page
Chrono 18 France, carton box Saturday delivery possible
Chrono 13
On saturday
Others   DropShipping and Franco Thank you to consult this page


** Time limit to which your order will be considered for a start on the same day (if your order is with products in stock and with enough quantities, see the page Product availabilities for more information

Concerning all the shipping method we offer : some areas are special (Mountains, Spain islands, French islands, Portugal islands, UK islands, Germany islands...) and can requeries extra charges which can't be calculated in advanced directly on the website, in this case the customer is contacted after the order placed and we propose to change de delivery address or pay the extra charge.


Simulate your order !


To simulate your order with delivery service, you just have to log in your customer account and add the products you want in your cart online, and in the block "Simulation Shipping / TVA" in the cart (left bottom), select your country and add your postcode destination and click on the button "Get a Quote". Select your delivery service and finally click on the button "Update cart". This way to simulate does not require login, it is quick and free.


What we don't proprose


  • Delivery against payment
  • Mail deivery (Except Fedex "Pack")
  • Delivery without signature

Insurance


All the shipments done by our services are with insurance, it protect syou against products damages during the delivery. You have to describe the problem on the bill and take pictures of the problem, after that you have 48h to inform us.


Becareful : With the insurance you are not free to accept the delivery without checkings, you have to check your delivery (products, packaging...) before signature. In case of anomaly you must write clear and accurate reservations on the delivery slip before signing.


Delivery to a freight forwarder without VAT


For this case, please have a look at this page


Shipping by your own carrier (Incoterm EXW)


Option activated on request only, for professional customers

You can manage your delivery with your own carrier. In this case we prepare the order, we pack it and we let you know the total weight with the dimensions, then you ask your carrier to come at our place and pick up your order. For this service we invoie only the packaging. When the order is ready to pick up you receive an email.


Product return


The process of return is managed online with a "RMA" document, for service after sales, an exchange or a replacement.
We invite you to consult the article N°10 in the Conditions of Sales page to know more about product return.